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Details about our Tea
xRuby || Bold, Floral, and Incredibly Smooth
Meet Ruby — a strong, flavorful black tea that captures the depth of the Himalayas in every sip. Crafted from whole leaves grown in the misty slopes of the Kanchanjunga mountain , it delivers a malty richness balanced by gentle floral undertones. Bold yet refined, it’s the kind of cup that keeps you coming back for more.
What Makes Ruby Black Tea Great:
Rich Strength, Gentle Finish – A full-bodied black tea with intensity upfront and a smooth, lingering finish that feels almost silky.
Complex, Layered Flavor – Malty depth meets a soft floral lift, creating a cup that’s bold but never harsh.
Himalayan-Grown – Cultivated at 6,500–8,000 FT, under the foothills of Kanchajunga Mountain, where clean mountain air and fertile soil shape its naturally vibrant taste.
Organic & Ethical – USDA Certified Organic and part of our 5% revenue share program supporting tea-growing communities in Nepal.
High-Energy Boost – Naturally high in caffeine for a steady, uplifting start to your day or a strong afternoon recharge.
Story of Ruby Black Tea:
Ruby was born at Sandakphu tea estate, where cool mountain mists roll through the high hills and enrich every tender leaf. Artisans there follow unique methods to bring out the true character of Nepali black tea — deep, smooth, and alive with aroma.
Craftsmanship:
The leaves are carefully withered, rolled, oxidized, and dried in small batches. This slow, deliberate process enhances natural malt sweetness while preserving the delicate floral notes that make Ruby so distinctive.
When to Enjoy:
Perfect for crisp mornings or when you crave a strong, mood-lifting brew that feels grounding and alive.
Brewing Guide:
- Tea Type – Nepali Black Tea (Loose Leaf)
- Steep Time – 3.5 minutes
- Water Temperature – 95–100 °C
- Serving Size – 1 tsp (2.5 g) per 200 ml cup
- Best Enjoyed – Hot
Compliance Details:
- Allergens/Caffeine – Contains Caffeine (High); Allergen-Free
- Ingredients – 100% Nepali Black Tea (Whole Leaf)
Shipping & Return Policy
xShipping Policy
Where We Ship
We currently ship to Canada and Europe using Canada Post, DHL, or a trusted local delivery partner.
Order Processing Time
All orders are processed within 1–2 business days. Delivery times vary based on your location and the shipping method selected at checkout.
Shipping Rates
We offer Free Shipping on Orders above $60. For smaller orders flat rate shipping is available: ON, QC - $6 FLAT SHIP YT, NWT, NU : CARRIER CALCULATED REST PROVINCES: $10 FLAT SHIP
Tracking & Notifications
Once your order is shipped, you will receive a tracking number via email to monitor the status of your delivery.
Shipping Analytics
Our Commitment
Your satisfaction is our top priority. We strive to provide a smooth and reliable shipping experience with every order.
Refund Policy
As a startup business, we highly appreciate your purchase and your love for authentic, artisan-produced teas. We are confident that you will like our excelsior products. However, if you decide to return the products:
Returns
We have a 30-day return policy, meaning you have 30 days from receipt to request a return.
To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@nepalhillstea.ca.
If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at info@nepalhillstea.ca.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-returnable Items
If the products are opened or tampered with, we will not accept the return.
Refunds
We will notify you once we’ve received and inspected your return and let you know whether the refund has been approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days.
Please remember it can take some time for your bank or credit card company to process and post the refund, too.
If more than 15 business days have passed since we’ve approved your return, please get in touch with us at info@nepalhillstea.ca.
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